Randy began his career as an insurance agent with CalFarm in 1988. In 1992 Randy purchased a book of business in Oakdale and within three years, this business became Basi Insurance Services.
During his career, Randy has focused his education and professional development in Agribusiness and Construction earning the AFIS and CRIS designations. While overseeing all aspects of the company as President, Randy believes in a compelling customer service experience and works to make sure all clients receive this level of care at all times.
Randy is also co-founder of our side non-profit organization: The Karen Basi Wave of Hope -MS Foundation. Randy and his wife, Karen, founded The Wave of Hope MS Foundation over a decade ago, in an effort to raise awareness, provide support groups, equipment and therapies to those in the surrounding community who suffer from the debilitating and currently incurable disease: Multiple Sclerosis. For more information on the foundation, please visit www.thewaveofhopems.org.
As co-owner of Basi Insurance and after a successful career as a teacher, Karen became a full-time member of the Basi Insurance staff. As a licensed agent and CFO, Karen heads the accounting department and manages employee payroll and benefits.
Karen is also the co-founder of our side non-profit organization: The Karen Basi Wave of Hope -MS Foundation. Karen and husband Randy founded The Wave of Hope MS Foundation over a decade ago, in an effort to raise awareness, provide support groups, equipment and therapies to those in the surrounding community who suffer from the debilitating and currently incurable disease: Multiple Sclerosis. For more information on the foundation, please visit www.thewaveofhopems.org
As office Manager, Donna oversees the day to day workflow of each office. In addition to documenting HR and payroll records, she maintains individual & corporate licensing and continuing education.
As part of the support staff, Lisa provides ongoing system training to all agents and customer service staff. With her own annual system training, Lisa is instrumental in keeping the Basi staff current specific to our management system. In addition, Lisa assists in all aspects of the accounting department.
License # 0L56958
Jon became a licensed agent in 2006 and joined Basi Insurance after 20 years in the car business. Jon’s philosophy that customer service should exceed client expectations has earned him a reputation as a trusted business advisor in addition to being your insurance agent. With his AFIS and CRIS designations, Jon is well versed in all areas of farm and commercial insurance as well as personal and health coverages.
As part of the support team in the Corporate Office, Dean is responsible for integrating marketing, communications and branding activities across the agency. He manages the company’s digital presence (e.g. internet strategy, social media sites, etc.) along with traditional advertising, print materials, sponsorships and events. Dean joined Basi Insurance Services with 20 years of professional experience, mostly within the insurance and related industries.
After serving in the US Army, Don returned to Northern California before beginning his second career as an insurance agent. Don’s experience as a grape and nut crop farmer gives him a unique perspective in all areas of agribusiness. As a bilingual agent, Don is equally able to assist you in English or Spanish.
As the latest agent to join Basi Insurance, Cher brings with her an enthusiasm for insurance that translates into helping the client fully understand their own insurance needs. Licensed in 2009, Cher has continued to build on her knowledge to include farm and commercial accounts.
Jose came to Basi Insurance in early 2016, after running a successful Orthopedic Sales Business, distributing orthopedic surgical implants throughout Northern California. Jose is bilingual in English/Spanish.
License # 0K96603
As the Health & Benefits account manager, Rachel handles all health calls, applications, policy processing and answering health specific questions. Annual certifications from each health company keeps her current with all plans written through Basi Insurance.
Rachel is also currently studying for her license as a financial services advisor.
License # 0G10989
As lead account manager in the Commercial department, Debi brings years of knowledge and insight to the team. Her credentials include a Property and Casualty license and having earned the Certified Insurance Service Representative (CISR) and Certified Insurance Counselor (CIC) designations.
License # 0L05110
Tammy joined Basi Insurance in 2012 and currently manages the Personal Lines department in the Oakdale office. A commitment to providing “remarkable customer service” will leave clients feeling protected and knowing they can count on her to make sure all their insurance needs are met.
Tammy also provides free notary services to our clients
Leah recently got her P & C license and has been working as an assistant in both the farm department and in the personal lines department since 2015.
License # 0D46936
License # 0H86722
Isela has been with Basi Insurance since 2015 and is bilingual in English/Spanish. She can assist with day to day billing and questions in the Farm Insurance department.
License # 0L34810
Having worked for Basi for more than 10 years, Dora is well versed in all areas of customer service. As the receptionist for the Oakdale office, Dora processes all incoming calls, receives and distributes the mail and assists all walk-in guests. Her experience makes her valuable to all the account managers as she works to assist them with day to day account care.
In addition to working as a receptionist in the Oakdale office, Sandy has become a big part of the support team of Basi Insurance. Her duties range from answering the phone and mail processing to assisting the agents and account managers.
Sandy is also a board member on our associated non-profit organization: The Karen Basi Wave of Hope MS Foundation.
License # 0K93717
License # 0E37343
After a degree in Regional Development and Business Administration from the University of Arizona, Kenny earned his insurance license and joined the Basi team. While focusing his efforts on Commercial and Agriculture accounts, Kenny also oversees new agent hiring and training.
Dale began work as an insurance agent in 2003 after 25 years as a business owner. Dale’s background helps him to understand the everyday challenges of a business owner including the specific insurance needs of a commercial client and OSHA compliance.
As a bilingual staff member, Dale can assist clients who speak the Punjabi or Hindi languages
Anita began selling insurance in 1992 and in 2014 decided that Basi Insurance is where she wants to be. During her time with Basi, referrals have helped her develop a growing list of clients whom she personally guides through the insurance process. As a bilingual agent, Anita is able to assist our Spanish speaking clients with the same attention to detail and enthusiasm.
Marchelle is the most recent addition to the Commercial department. After being hired to work as a marketing agent, an Account Manager position in the commercial department became available and Marchelle was ready to take on a new challenge. Working closely with all sizes of commercial accounts, Marchelle will closely monitor every detail of your insurance coverages.
License # 0H86722
With more than 30 years of experience and an Accredited Customer Service Representative designation, Cecilia manages all types of commercial accounts from the Manteca office. Her understanding of the commercial insurance marketplace and her desire to provide excellent customer service has made her a valuable member of the Commercial team.
In Alicia’s primary role of receptionist, she acts as the first point of contact for our Manteca office. Whether your call is about a change to your account, making a payment or simply looking for an answer to a question, she will see that you are taken care of quickly and accurately. In addition, Alicia serves as an Account Manager in our commercial department
Licensed since 2000, Dolores brings a comprehensive knowledge of personal insurance to the team. As an account manager in the Manteca office, she is able to offer each of her accounts complete and comprehensive coverages. As a bilingual staff member, Dolores can assist Spanish speaking clients with the same attention to detail.
License Number: 0C89795